Average Score (82 reviews):4.3

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

82 Ratings

4.3 Average

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  • Allen C.04-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    great service

    04-07-2025

    THANK YOU FOR THE AWESOME FEEDBACK!

  • Russell M.04-03-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Tally Greenway was an awesome sales person! He didn't push and lead my Wife and I to a purchase.There was several customers in front of us, and with only One finance person we waited quite a while. Tally made the wait bearable.

    04-03-2025

    THANK YOU FOR THE AWESOME FEEDBACK! THANK YOU

  • Joel R.03-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    There’s a service guy named Cobi. He earned my business!

    03-31-2025

    Thank you for the great feedback!

  • Richard V.03-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Although since resolved, there was a significant breakdown in communication between advisor and myself resulting in me leaving my auto at the service center for an entire day. From what I understand, if an issue was found on my vehicle there wasn't a qualified tech to make the repair. I should have been offered a new appt when the qualified tech was on duty. Apologies were made but it still resulted in a huge inconvenience on my part.

    03-28-2025

    We do apologize for the miscommunication during this situation. We strive to thoroughly exceed our customers expectations. Thank you for the feedback and hope to see you again for all of your maintenance needs.

  • Sheila M.03-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Service was quick and friendly.

    03-26-2025

    THANK YOU FOR THE REVIEW!

  • Kelly S.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    I scheduled an appointment and the team took care of me in a timely manner.

    03-25-2025

    WE APPRECIATE THE KIND REVIEW. THANK YOU

  • Hillary D.03-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I loved working with John and Monty. They were easy to deal with, responsive and very respectful of my time. I found the perfect car at a fair price with excellent service. I could not be happier with my experience.

  • Courtney R.03-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Herb Easley has the best people, their service guys and girls are top notch!!

  • Rosemary T.03-17-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    The service manager was ready and waiting when we pulled in. He met us at the car.

  • Sarah W.03-14-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022