Average Score (90 reviews):4.4

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

90 Ratings

4.4 Average

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  • Jennifer N.08-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Brittany N.08-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Everything was amazing customer service from the sales staff and the service department has always been great. I buy all my cars HE

  • Holly W.08-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The people are friendly and helpful. They answer questions and offer advice and the right answers. They are great!

    08-14-2025

    THANK YOU FOR YOUR RESPONSE

  • Mary C.07-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Stephanie C.07-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Customer service and Communication were not up to par. Vehicle was there way longer than explained at the beginning of the process and they do not offer loaners. For a VW owner that lives far away from the dealership that was a hurdle.

    07-24-2025

    We do apologize for the time frame of the service. We strive to meet all customer expectations

  • Christopher M.07-16-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

  • Donneita A.07-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    I was more than satisfied with the quality of service I have received. 4

  • Mona H.07-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Awesome staff. Very nice and professional

  • Michael S.07-04-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Gregory P.06-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024