1125 Central Freeway
Wichita Falls, TX 76306
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2024
bought on 11/29/2024 with a broken seat and still have not taken delivery of the car because the seat is not fixed, I notice my downpayment check was cashed immediately. I will be blasting the brand and the dealer on social media for the next year to make sure you do not get to treat other buyers like crap. I am sure this survey will get as much results as my complaints to the dealer about getting my car to me.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2021
Your tech disassembled my whole vehicle and was in the process of reporting "gremlins" when the tech (as I was told) was no longer with the company. I asked for a loaner vehicle as you had mine for 5 weeks and a few days you said no until the 5th week. You did not return calls and booked update calls then never made them. Your reps talked down to me as you thought I had no mechanical experience and you reported I prompted all the work on the vehicle when I brought it in for a turbo issue and an oil leak. This was a horrifying experience and it was your last opportunity to work with or for me in any capacity such as service or sales. Every experience I have had with this dealership and the service center has been a exercise in torture. I have to inspect my entire vehicle because you always forget to put the parts back on the car and leave them laying in the trunk. You don't wash the vehicle or clean it out after trashing it for 5 weeks and must be asked twice. I understand why your phone recording says, "all new tech and staff" because you are a terrible business and everyone should be warned to stay away from your dealership and your service center.
TYPE:ServiceMODEL:TaosYEAR:2022
Foreign tech were short handed but I waited and they worked me in. Thanks to Koby.
TYPE:ServiceMODEL:JettaYEAR:2024
Colby always does good work at the VW shop
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Did a very good job.
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
spent almost 3k on warrantee that is not what i was told . dosent double the wv warrantee. so i eat repair and the price of a worthless warrantee...
TYPE:ServiceMODEL:TiguanYEAR:2020
Colby was very helpful and got our car problems fixed.