TYPE:ServiceMODEL:AtlasYEAR:2018
Average Score (82 reviews):4.3
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
We fully believe the issue was found after the warranty expired. Kind of convenient to find what’s wrong when our money is on the line. Hopefully what we paid 1000s for actually fixed the problem.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Great staff always do a great shop and so friendly
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Christopher's customer service is excellent. The reason I gave three stars vs the five is that I had to wait three weeks before I heard back from Christopher as Colby was not monitoring his v/m. I left three messages, one each week, for Colby regarding a part that was ordered. Christopher called me on the 4th week and he did apologize for the delay in getting back to me but perhaps this review will serve as a reminder to all the service technicians/manager to do a better job of connecting with their customers
TYPE:ServiceMODEL:TiguanYEAR:2020
Didn’t reset my car.. shows that I still have low oil, low washer fluid, they rotated my tires and now my sensors are not picking up on air pressure.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025
The sales staff from front to back was great there after care and everything was awesome
TYPE:SalesMODEL:JettaYEAR:2025
The salesman and sales manager were very good to work with. The Finance manager excited to get kickbacks was less than honorable and less than trustworthy. I Am very unhappy about this experience, given in less than 300 miles there was a check engine light on in the car. But given my experience with the finance manager the likelihood of me buying another cat is extremely low.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023